Terms and Conditions

Welcome to Koor! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or purchasing from our site, you agree to comply with the following terms. Please read them carefully before proceeding.

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1. General Information

• The website is operated by Koor. References to "we," "our," or "us" refer to Koor.

• By visiting or purchasing from our site, you engage in our services and agree to be bound by these terms.

2. Use of the Website

• You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

• Unauthorized use of the website may result in legal action.

3. Products and Pricing

• All products are handcrafted, and slight variations may occur in designs, colors, or stitching. This is a testament to their authenticity and uniqueness.

• Prices are subject to change without prior notice.

• We reserve the right to modify or discontinue products without liability.

4. Orders and Payments

• Orders are confirmed only upon successful payment.

• We accept major payment methods, including credit/debit cards, UPI, and bank transfers.

• If an order is canceled due to unavailability, you will receive a full refund.

5. Shipping and Delivery

• Shipping timelines vary based on location. Please refer to our Shipping Policy for details.

• Koor is not responsible for delays caused by courier services or unforeseen circumstances.

6. Return and Exchange Policy

• We accept returns/exchanges for damaged or defective items within 7 days of delivery.

• Due to the handcrafted nature of our garments, most products are not eligible for refunds or returns.

• Items must be unused, with original tags and packaging intact.

• Custom-made or sale items are non-returnable.

• Refer to our Return Policy for more details.

7. Intellectual Property

• All content on this website, including images, logos, and text, is owned by Koor and protected under copyright laws.

• You may not copy, reproduce, or distribute any content without prior written consent.

8. Liability

• Koor is not responsible for any loss, damage, or injury resulting from the use of our products or website.

• We ensure secure transactions, but we are not liable for unauthorized access to user information beyond our control.

9. Governing Law

• These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Jammu, Jammu and Kashmir.

10. Changes to Terms

• We reserve the right to update or modify these terms at any time. Changes will take effect upon being posted on this page.